Exchange and Return Policy

Can I exchange my order? We accept exchanges only for jewellery that arrives damaged, defective, or incorrect. How do I request an exchange? Please contact us within 24 hours of delivery with your Order ID and a complete unboxing uncut video showing the package and product clearly. What if I receive a damaged product? If your jewellery arrives damaged or defective, we will verify the issue and arrange a replacement if the request meets our policy requirements. What if I receive the wrong product? Please inform us within 24 hours of delivery and share your unboxing uncut video. Once verified, we will arrange the correct product. Can I return jewellery if I change my mind? No. We do not accept returns or exchanges for change-of-mind purchases, unless the product is received damaged, defective, or incorrect. Is replacement guaranteed? Replacement is subject to product availability. If the same item is unavailable, Siaa will contact you regarding the available resolution. What are the requirements? • Report the issue within 24 hours of delivery. • Keep the jewellery unused and in its original packaging. • Keep your order details/invoice. • A complete unboxing uncut video is must required for damage/defect claims. For assistance, please contact Siaa Customer Support with your Order ID and details of the issue. Siaa ✨