Our Policies

All orders are carefully packed and dispatched within 3-4 business days. Once dispatched, your order is expected to be delivered within 9–10 business days. However, most of our orders are delivered within 5 days. ✨ We always do our best to ensure a smooth and timely delivery. In rare cases, due to unforeseen circumstances, weather conditions, or factors beyond our control, delivery may take a little longer. Please make sure to provide complete and accurate address and contact details while placing your order. Siaa cannot be held responsible for delays or non-delivery caused by incorrect, incomplete, or missing information provided by the customer. In case an order is cancelled or affected due to delivery-partner issues, extreme weather, or other unforeseen circumstances, Siaa will inform you and assist you with the next steps. 💗 Siaa. ✨

Can I exchange my order? We accept exchanges only for jewellery that arrives damaged, defective, or incorrect. How do I request an exchange? Please contact us within 24 hours of delivery with your Order ID and a complete unboxing uncut video showing the package and product clearly. What if I receive a damaged product? If your jewellery arrives damaged or defective, we will verify the issue and arrange a replacement if the request meets our policy requirements. What if I receive the wrong product? Please inform us within 24 hours of delivery and share your unboxing uncut video. Once verified, we will arrange the correct product. Can I return jewellery if I change my mind? No. We do not accept returns or exchanges for change-of-mind purchases, unless the product is received damaged, defective, or incorrect. Is replacement guaranteed? Replacement is subject to product availability. If the same item is unavailable, Siaa will contact you regarding the available resolution. What are the requirements? • Report the issue within 24 hours of delivery. • Keep the jewellery unused and in its original packaging. • Keep your order details/invoice. • A complete unboxing uncut video is must required for damage/defect claims. For assistance, please contact Siaa Customer Support with your Order ID and details of the issue. Siaa ✨

We only collect your name and phone number for order processing. Your data is never shared.

By placing an order, you agree to our terms. All prices are in INR and inclusive of taxes.